Governments around the world are reforming their public administration entities to deliver more effective and cost effective services and better knowledge and information to their citizens. Through e-governance and digital india, Indian government is also working hard for such progressive changes to make future of India brighter than ever.

What is e-governance?
Basically, e-governance is the process of carrying out the functions of governance through Information and Communication Technology (ICT). In e-governance, traditional approaches in public administration are put behind to bring a revolution in the effectiveness and quality of services delivered to the citizens.

                    Image credit: GSWAN

Even though the primary purpose of e-governance is the welfare of citizens, it has got other dimensions. It improves four kinds of interactions which involve government.

1. Government to Citizens: In this interaction, e-governance creates an effective interface to avail wide range of public services to the citizens easily.

2. Government to Employees: Improving this interaction, the government employees are made up-to-date with new laws, policies and schemes.

3. Government to Business: Using e-governance tools, this interaction is made smoother and thus a more transparent business environment can be created.

4. Government to Government: E-governance makes the flow of information and services between different government entities effortless.

What is Digital India?
Digital India is an initiative of government of India to empower its citizens digitally. Through Digital India, the government aims to integrate its various departments and citizens of India using digital infrastructure. Thus, this government programme has a great role in accelerating e-governance efforts in India.

                      Image credit: DEITY

The three main goals of Digital India are:
1. To develop digital infrastructure as a utility.

                      Image credit: DEITY

2. To make governance and services available on demand.

                       Image credit: DEITY

3. To digitally empower Indian citizens.

                       Image credit: DEITY

Current status of e-governance in India
The central government and state governments already have rolled out many e-projects to lay the foundation of e-governance. Today, almost all government offices are facilitated with computers and internet. Apart from central government portals, every state in India has its own online portals. Many services are already available through these portals.

E-governance is a wide concept and India has still more than half pathway left to accomplish complete e-governance. The government has to overcome various challenges in different stages of e-governance. In the current scenario, ambitious programmes like Digital India have significant roles in creating digitally empowered societies.

What does the common man expect from e-governance?
Common people including me have high expectations in the government's efforts towards e-governance. From the common man perspective, let's check his/her expectations.

1. All public services at the finger tips
The gap in availing public services should be eliminated by introducing internet as the primary utility to citizens. All public services should be few clicks away. Through this, one doesn't need to visit sarkar offices always and time consuming procedures can be avoided.

2. All information at the doorstep
Government introduces many schemes and programmes regularly for the welfare of its citizens. Such information should be reached to every citizen through internet or other medias. Full awareness about government programmes help people to utilise them.

3. Transparency in governance
India is a democratic country and people in India always want to check how their selected candidates are performing. By enlisting all governance activities of elected representatives on government websites, people can evaluate them, people can watch them.

4. Easy documentation
As an Indian citizen, one has to keep many documents like birth certificate, Election card, Aadhar card, Ration card, PAN card, driving licence etc. It's a tedious task to keep them safe. With e-governance, people should get private cyber space to keep and use documents digitally.

5. Free internet access
For the common man, internet is always an expensive thing. As the future of governance is based on internet, government should establish free Wi-Fi hotspots on public places so that common people can access free internet.

6. Increased job opportunities
Having the second rank in population, unemployment is always a big problem in India. Arrival of e-governance is expected to create a lot of job opportunities. To create and maintain digital infrastructure, man power is required in good numbers.

7. Robust system for complaints
People always have complaints about the quality of public services and there should be a robust system to receive such complaints and solve them. An user friendly and simple interface should be created to connect citizens with government bodies.

Intel's efforts for digitalised India
Intel is one of the few companies that doesn't need an introduction. The frontrunner in chip manufacturing has tied up with the Indian government to make the digital India programme a complete success. For this, Intel already rolled out two initiatives named Digital Skills for India and Innovate for India.

Through 'Digital Skills for India', Intel aims to empower common people with locally relevant digital tools and services. The initiative is also aiming to impart digital literacy in rural areas. 'Innovate for India'  is an initiative to drive technology innovations across platforms to solve common problems of India.

Yes, India is looking forward to accomplish #DigitalIndia dream in near future. We can also support our government's efforts by making our people digitally literate.

NB: The images without credits in this blog post are free licensed.