'Rashid, you chat a lot with me (through WhatsApp) but why you talk less while on phone calls?' one of my friends asked me once. 'I might be thinking texts are more complete than voice' I replied her.
Yes, nowadays, chatting has been getting more significance in personal as well as business contexts. This doesn't mean that chats will replace phone calls in near future but this means people are more comfortable with chats, rather than calls. The reasons for this upgraded comfort level may be different for different persons.

Following are the three reasons behind my  preference of chats over phone calls.

1. Efficiency
Chatting is more easier and efficient than phone calls. Chatting give you more time to think and act whereas phone calls urge you for faster actions. With chatting, you are not going to miss a point as you get enough time but in case of phone calls it's possible to miss or forget crucial points of the conversation or query. Also note that, chats are not just limited to texts because they can be inclusive of photos, voice notes etc to give different dimension in communication.

2. Convenience
Chatting is more convenient to the persons who participate in the communication process. A successful phone call depends up on many things, for example, availability of network. In case of chatting, one can send a message at any time and the message is received when the receiver comes online. Here, a 'surety' exists as the chatting process confirms the delivery of the information.

3. Economical
Well, many people wont take being economical as an important reason to prefer chatting but I do. Yes, the costs for a chat are fractional when compared to phone calls. As everyone, I am also used to hookup with a data plan (2G or 3G) and hence I always prefer chats over calls so that I can escape from expensive call costs. With the living expenses shooting up daily, I don't want to bear extra unnecessary costs.

By thinking out of personal peripherals, I understand that many business firms already started integrations for chatting facilities. Now, customer services of many companies are not limited to phone calls as they have introduced chatting facilities. Apart from customer services, some companies are leading their business to a new dimension by implementing chatting integration. One among them is Quikr.

I am sure you already heard about or used Quikr. For those who don't know about Quikr- it's a free online classifieds where its users can post free ads for buy, sell or rent your products and properties. Quikr is highly popular because it differentiates market place locally with no middleman. The latest innovation from Quikr team is Quikr NXT.

Quikr NXT is an advanced chatting platform which makes the communication between seller and buyer smarter and safe. Through Quikr NXT, you can chat with the buyer straight from your mobile phone, tablet or even from your desktop. The feature to share photos allows users to understand even minute details about the product. The revolutionary Inclusion of chatting already put Quikr ahead of all its competitors. Quikr NXT app is available for all major mobile platforms. To know more, check out www.quikr.in

Now, I have to complete the conversation I quoted in the first paragraph. Forgot? If yes, scroll up to the first paragraph, read again and come back here.

'Rashid, don't be artistic, I know you are such a miser!' She turned and walked away. I just smiled, took my phone and send her a WhatsApp message- 'Yes, I'm'.

Image credit: Quikr